Privacy Statement

The Freya Foundation take your right to privacy very seriously. We have set out this privacy statement so you understand how and why we use the information you give us.

If you have any queries please contact Kelly Gilbert who is our Data Controller at

When you request information from us, buy from our shop, register to attend one of our events or fundraise for us, we will have information about you. We will always ask your consent to retain this information and make it clear what we will use this information for.

Your information may be shared with us by third party organisations, for example fundraising sites, like Just Giving or Easyfundraising.   They will do so pursuant to their own policies on data protection and privacy. It’s a good idea to check their privacy policy when you provide your information to understand fully how they will process your data.

Some health information that you may tell us falls under what is deemed as sensitive information, such as your genetic data or health information. As with all the personal information you provide us, you can be assured that any sensitive information you choose to supply will be kept confidential and only shared with your consent.

We may use your information gathered to further our charitable aims and to further understand our supporters and how best we can support you. However, we will not ever sell or rent personally identifiable information that you have submitted to this site to third parties. Specifically we may use your data to:

  • Provide you with the services, products or information you have asked for (for example when you purchase an item from our shop or sign up to an event via our website)
  • For specific events we will share your email with third parties to process registration (i.e. London Marathon event)
  • Administer your donation or support your fundraising, including processing Gift Aid.
  • Add you to our database
  • Keep a record of your relationship with us
  • Comply with financial regulations and the law

You may opt-out of emails or other contact at any time by emailing us. If you request to receive no further contact from us, we will keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times.

We keep personal data only for as long as it’s necessary. When it comes to financial donations and Gift Aid, we’re required to keep information such as the supporter’s name, address, Gift Aid declaration form(s) and financial information for seven years for HMRC auditing purposes. We’ll retain basic information (such as a supporter’s postcode and transactional history). We believe it’s important to keep basic information of this kind in case someone leaves a gift in their Will to us and we’re required to evidence the nature of their support if it’s contested.  

We store your information securely on our computer system and filing cabinet, both of which have restricted access. We use a secure server when you make a donation or payment via our website. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We make sure we only work with companies that comply with the Payment Card Industry Data Security Standard (PCI DSS) and we do annual reviews of their data processes to be certain that they meet our GDPR expectations.

You have the right to a copy of all the information we hold about you. You can request this free of charge by email to

If you are unhappy with the way in which your personal data has been handled you are entitled to make a complaint to the Information Commissioner’s Office.

This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.